FAQs
Questions people ask before they call.
We've answered the most common questions below. If yours isn't here, WhatsApp us — we're happy to help.
Getting started
I've never driven before. Can I still join?
Absolutely. Most of our students have never touched a steering wheel before. The Full Course is designed exactly for you. We start in a quiet area, at your pace. No pressure. No shouting.
Do I need a provisional licence before I start lessons?
No. You can start lessons with RoadStar before you have a provisional licence. However, you will need a provisional licence before you can take the RTSA theory test. We'll guide you through that step when you're ready.
What documents do I need to register?
You'll need your NRC or passport, a passport-sized photo, your phone number and email address. Proof of residence is optional but helpful. We'll send a full checklist when you register.
How do I know which course is right for me?
Use Find Your Course — it recommends a package based on your experience, licence class, transmission, and location. Or WhatsApp us and we'll help you decide.
Fees & payment
How much is the full cost?
Course fees depend on the package you choose — see Courses & Fees for current tuition. RTSA statutory fees (provisional, tests, licence printing) plus medical are separate and typically total around K548 when all four pathway charges apply.
Are there any hidden fees?
No. Every course shows what's included and what's not. Additional costs are RTSA statutory fees (paid to RTSA), optional extra lessons beyond your package, and transport/pickup fees where arranged.
Can I pay in instalments?
Yes. We offer a deposit + instalment plan. Contact us on WhatsApp to discuss a payment plan that works for you.
Do you accept mobile money?
Yes. We accept MTN Mobile Money, Airtel Money, and Zamtel Kwacha. We also accept bank transfer and cash at our Emmasdale office.
Lessons & scheduling
How long is each lesson?
Lesson duration varies by course and preference. We offer flexible blocks (for example 30 / 60 / 90 minutes). We'll agree the right block during enrolment.
When can I attend lessons?
We offer lessons Monday to Saturday, with morning, daytime, and evening slots where capacity allows. Reception helps arrange times that fit your schedule.
Can I choose my instructor?
You can request a specific instructor when you book. We'll do our best to accommodate you. All our instructors are certified and chosen for patience.
Do you offer pickup from my home or office?
Yes, within approved pickup zones. There may be a travel fee depending on your location. Contact us to confirm if your area is covered.
What if I'm a very nervous driver?
You're not alone. Many students are nervous when they start. Our instructors are trained to be patient and reassuring. We go at your pace. No shouting. No rushing.
RTSA & testing
Does completing a Roadstar course guarantee I will pass?
No. RoadStar prepares you for the test. RTSA administers the test and decides the outcome. We will give you an honest assessment of your readiness before you book.
What is the difference between Roadstar training and RTSA testing?
RoadStar teaches you to drive and provides the vehicle, instructor, and structured lessons. RTSA registers learners, administers tests, and issues the licence. We guide you through the process, but the licence is RTSA's decision.
What is the difference between Class B, C1, and C?
Class B is the standard passenger-car licence. Class C1 is light commercial. Class C is heavy vehicle. You must hold Class B before training for C1 or C.
Does a one-day test preparation guarantee I will pass?
No. Test preparation helps you practise for the test. Licence decisions belong to RTSA. RoadStar does not guarantee a pass.
Locations, trust & contact
Where are you located?
Emmasdale (main): Plot No. 238, Vubu Road, Lusaka. Thornpark address confirmation is in progress — ask when you enquire. Class C1/C training is based at Emmasdale.
Which number should I call or WhatsApp?
Our primary enrolment line is +260 975 072617. This is the fastest way to reach us.
Are your instructors certified?
Yes. RoadStar instructors are certified and experienced. We choose instructors for their patience as much as their skill.
Didn’t find your answer?
WhatsApp us and we’ll respond as quickly as we can. No question is too small.
Or call +260 975 072617.